Buying or selling event tickets through StubHub is a common practice for fans looking to attend live events or offload extra tickets. Whether you're preparing to sell or eagerly awaiting your purchased tickets, questions like "how to send tickets on StubHub", "how long does StubHub take to send tickets", or "when will I get my tickets from StubHub?" are completely valid. This detailed guide will walk you through the entire StubHub ticket process, from sending to receiving, and everything in between.
How to Send Tickets on StubHub
If you're a seller on StubHub, knowing how to send tickets on StubHub is essential to ensure your buyer receives them in time for the event. The process is generally straightforward, but it depends on the type of ticket and delivery method chosen.
1. Electronic Transfer (Most Common)
StubHub often uses ticket transfer platforms like Ticketmaster or AXS to deliver tickets electronically.
Here’s how to send tickets on StubHub via electronic transfer:
- Step 1: Log in to your StubHub account and go to "Sales."
- Step 2: Click on the sale associated with the tickets you need to send.
- Step 3: Look for the delivery method. If it says “You need to transfer the tickets,” you will need to transfer them via a third-party platform like Ticketmaster.
- Step 4: Log into the original ticket platform (e.g., Ticketmaster, AXS, etc.).
- Step 5: Use the "Transfer Tickets" option to send them to the buyer's email provided by StubHub.
- Step 6: Return to StubHub and confirm you’ve transferred the tickets.
Important Tips:
- Double-check the buyer’s email StubHub provides—do not guess or use a personal email.
- Be sure to confirm the transfer in your StubHub dashboard to avoid cancellation penalties.
2. PDF Upload (Download and Deliver)
If you have PDF tickets:
- Go to the StubHub sale page.
- Upload the PDF ticket files directly to the sale.
- StubHub will automatically send the tickets to the buyer.
3. Mobile Tickets via Barcode
Some events require sellers to enter ticket barcodes instead of uploading files. StubHub then generates mobile tickets for the buyer. You’ll need to:
- Enter the barcodes from your tickets.
- StubHub verifies and converts them into deliverable tickets for the buyer.
How Long Does StubHub Take to Send Tickets?
One of the most common questions from buyers is “how long does StubHub take to send tickets?” The answer varies based on the event, the ticket type, and the seller’s promptness.
Standard Delivery Timeline
StubHub has a policy in place to ensure all tickets are delivered in time:
- Digital tickets: Usually sent within minutes to hours after the seller uploads or transfers them.
- Tickets via third-party transfer (Ticketmaster/AXS): Time depends on how fast the seller completes the transfer.
- Mobile barcodes: Can take a few hours or up to 24 hours after barcode submission.
- Hard copy/mail tickets: These are usually shipped via UPS and may take several days, depending on the seller’s location and event date.
StubHub guarantees tickets are delivered before the event—even if the ticket doesn’t show up immediately after your purchase.
How Long Does It Take to Get StubHub Tickets?
Once you've made a purchase, your next thought is probably: "How long does it take to get StubHub tickets?" This depends on several factors:
1. Type of Ticket Purchased
- Instant download or mobile ticket: Usually available immediately or within a few hours.
- Third-party platform tickets: You may need to wait for the seller to initiate a transfer from Ticketmaster or AXS, which could take anywhere from 1 hour to a couple of days.
- Mail delivery tickets: These take longer and are shipped via UPS with tracking.
2. Event Date
- If you buy far in advance, your ticket may not be available until closer to the event. Many event organizers don’t release digital tickets to sellers until a few weeks before the show.
- StubHub typically requires sellers to deliver tickets at least 24 hours before the event unless otherwise specified.
3. Seller Responsiveness
Some sellers upload or transfer tickets quickly, while others may take the maximum allowed time. Remember, sellers may not have access to tickets yet due to venue restrictions or ticket release dates.
When Will I Get My Tickets From StubHub?
If you’re wondering “when will I get my tickets from StubHub?”, you’re not alone. StubHub’s delivery window varies depending on a few key things:
1. Immediately After Purchase (Best Case)
- Instant download tickets: If available, you’ll receive a link to download them as soon as your payment is processed.
- Mobile tickets with barcodes: These are usually accessible through the StubHub app within minutes.
2. Closer to Event Day
If you receive a message saying “tickets will be ready by [date],” that means the seller has committed to uploading or transferring the tickets by that time. StubHub enforces delivery deadlines, which are typically:
- 24–48 hours before the event for digital or mobile tickets.
- 5–7 business days before the event for UPS-shipped tickets.
You’ll get an email notification when the tickets are ready.
3. What if I Haven’t Received My Tickets Yet?
- Check your email (including spam folders) for transfer instructions or ticket attachments.
- Visit your StubHub account > Orders to see ticket status.
- If you still haven’t received them 24 hours before the event, contact StubHub—they offer a FanProtect Guarantee to resolve issues or provide replacement tickets.
StubHub FanProtect Guarantee: Your Safety Net
StubHub’s FanProtect Guarantee is their promise that:
- You’ll receive valid tickets before the event.
- You’ll receive comparable or better replacement tickets if there’s an issue.
- You’ll get a full refund if the event is canceled and not rescheduled.
So even if there's a delay, you're protected.
Common Questions and Answers
Can I choose how tickets are delivered when selling?
No. StubHub determines the best delivery method for the event. You’ll be told how to deliver them based on the type of ticket.
Can I transfer tickets via Ticketmaster or AXS myself?
Yes, and you must follow StubHub’s instructions precisely. You’ll transfer them to the buyer’s email (as given by StubHub) and then confirm the transfer in your StubHub account.
What happens if I can’t deliver tickets on time?
As a seller, failing to deliver tickets on time can result in penalties:
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StubHub may charge your account to cover the cost of replacement tickets.
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You may lose your payout or even be banned from the platform.
Can I resell tickets I bought on StubHub?
Yes, as long as the event allows resale. You can re-list them directly from your StubHub account under "Orders."
Tips for Buyers Waiting on Tickets
- Be patient if your event is weeks or months away – Many tickets are not released until closer to the event.
- Download the StubHub app for mobile ticket access and real-time notifications.
- Read the delivery details before buying—know whether tickets are instant, mobile, or transferred.
- Reach out to StubHub support if tickets aren’t delivered 24 hours before showtime.
Tips for Sellers Sending Tickets
- Act quickly—the faster you upload or transfer, the better your ratings.
- Read StubHub’s delivery instructions carefully for each sale.
- Always confirm transfers in your account to mark the delivery as complete.
- Use accurate ticket information to avoid delays or disputes.
Final Thoughts
StubHub has streamlined the process of buying and selling event tickets, but timing is everything. Whether you're learning how to send tickets on StubHub or waiting to find out when you’ll get your tickets from StubHub, knowing what to expect can make the experience stress-free.
In summary:
- Sellers should follow StubHub’s delivery method and act quickly.
- Buyers should monitor their emails and StubHub account for ticket updates.
- StubHub’s FanProtect Guarantee ensures that you’ll receive your tickets on time—or get your money back.
So the next time you ask "how long does StubHub take to send tickets" or "how long does it take to get StubHub tickets", you’ll know exactly how it works.
Need help with a specific order or delivery issue? StubHub’s customer support is available online and by phone to help resolve problems fast.
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