Buying event tickets online is incredibly convenient — but sometimes plans change. Maybe your favorite band canceled their concert, or you suddenly can’t attend the big game you were looking forward to. If you purchased tickets from StubHub, you might be wondering: Can you return StubHub tickets? or Are StubHub tickets refundable?
This in-depth guide explores everything you need to know about returning tickets on StubHub — including refund policies, how to resell your tickets, and what to do if an event gets canceled or postponed.
Understanding StubHub’s Ticket Return and Refund Policy
StubHub operates as a ticket resale marketplace, which means that most tickets are sold by fans or resellers rather than directly from StubHub itself. Because of this, StubHub generally does not allow standard ticket returns or refunds once a purchase is confirmed.
When you buy tickets on StubHub, your order is considered final. The platform’s policy is clear:
“All sales are final. Tickets cannot be returned or exchanged unless an event is canceled.”
That said, there are exceptions — and ways to get your money back or recover your ticket’s value.
Are StubHub Tickets Refundable?
The short answer: StubHub tickets are usually not refundable unless the event is officially canceled.
Here’s what that means in different situations:
1. Event Canceled
If your event is completely canceled and not rescheduled, StubHub will typically issue a full refund or credit for the total amount paid.
You don’t need to contact StubHub manually; they’ll automatically send an email outlining your refund options.
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You can choose a full refund to your original payment method.
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Or, you may opt for StubHub credit (in some regions, this includes a bonus credit incentive).
This process usually takes 30 days or less after the cancellation is confirmed.
2. Event Postponed or Rescheduled
If your event is postponed, StubHub’s refund policy becomes more complex.
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Your tickets remain valid for the new date.
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You typically cannot return or refund postponed event tickets unless the event organizer officially cancels it.
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If you can’t attend the new date, your best option is to resell your tickets on StubHub.
3. Wrong Purchase or Change of Plans
StubHub does not offer refunds if:
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You bought tickets for the wrong date or seat.
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You can no longer attend the event.
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You found cheaper tickets elsewhere.
However, StubHub’s platform is built for resale — so you can easily list your tickets for sale and potentially recover your money that way.
How to Return Tickets on StubHub (Step-by-Step)
Although StubHub doesn’t accept traditional “returns,” you can still take action depending on your situation. Below are step-by-step instructions for different cases:
Case 1: The Event Was Canceled — How to Get a Refund
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Check Your Email
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StubHub will automatically email you once your event is officially canceled.
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The email will contain details about refund options and timelines.
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Log in to Your StubHub Account
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Go to stubhub.com (or the app).
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Click on “My Tickets” or “Orders.”
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Locate the Canceled Event
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Find the order related to the canceled event.
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Choose Your Refund Option
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Depending on your region, you may see an option to request a refund or accept StubHub credit.
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Wait for Confirmation
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StubHub will send a confirmation email when your refund is processed.
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Refunds typically take 7–30 days to appear, depending on your payment method.
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Case 2: You Can’t Attend (But the Event Is Still Happening)
If the event isn’t canceled, returning tickets isn’t possible — but reselling them is.
Here’s how to resell your StubHub tickets:
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Log in to Your StubHub Account
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Click on your profile and select “Sell Tickets.”
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Select the Event You Can’t Attend
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Choose from your purchased tickets or manually enter the event details.
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Set Your Price
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StubHub will suggest a price based on market demand.
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You can set a custom price, but competitive pricing helps tickets sell faster.
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Choose Delivery Method
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If your tickets are mobile, link your account to deliver them electronically.
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StubHub provides clear instructions for each ticket type (mobile transfer, PDF, or physical).
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Publish Your Listing
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Once your tickets sell, StubHub automatically handles payment processing.
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You’ll receive your payout after the buyer successfully attends the event.
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StubHub’s FanProtect Guarantee
One reason buyers and sellers trust StubHub is its FanProtect Guarantee.
This policy ensures that:
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Buyers receive valid tickets on time for the event.
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Sellers get paid once the buyer attends the event.
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If a ticket is invalid, StubHub provides comparable replacements or refunds.
While this guarantee doesn’t cover voluntary returns, it does protect against fraud, invalid tickets, or event cancellations.
What If You Bought Tickets from a Third-Party Seller on StubHub?
Because StubHub is a resale marketplace, most tickets come from independent sellers, not StubHub itself.
If your event is canceled, you’ll still get your refund from StubHub directly, not the seller. StubHub assumes responsibility for refunding the buyer and then handles reimbursement with the seller separately.
This means you don’t have to track down or contact the individual seller — StubHub manages the process.
Can You Cancel a Ticket Order on StubHub?
Once you click “Buy,” your purchase is final. StubHub doesn’t allow cancellations — even if your tickets haven’t been delivered yet.
However, if there’s an issue such as:
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Wrong seats or section delivered,
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Tickets not delivered on time,
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Tickets invalid at the venue,
StubHub’s FanProtect Guarantee covers you. They’ll find replacement tickets or issue a refund if they can’t resolve the problem.
What Happens If the Seller Cancels the Ticket Listing?
In rare cases, a seller might fail to deliver the tickets they listed. If this happens:
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StubHub will try to find replacement tickets for you at no extra cost.
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If they can’t, you’ll receive a full refund to your original payment method.
So while you can’t “return” tickets voluntarily, StubHub does ensure that buyers never lose money due to seller errors.
Common Scenarios and Solutions
Let’s look at a few real-world examples of what to do depending on your situation:
1. You Bought the Wrong Date or Section
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Unfortunately, StubHub does not allow exchanges.
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The best solution is to resell the tickets as soon as possible.
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Pricing them slightly below market value can help them sell faster.
2. The Performer Changed or Lineup Updated
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Lineup or performer changes (such as openers being replaced) are not considered valid refund reasons.
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If the main act remains the same and the event goes on, your tickets are still valid.
3. You’re Sick or Can’t Travel
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StubHub does not issue refunds for personal reasons like illness or travel issues.
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You can list the tickets for resale instead.
4. The Event Was Postponed, and You Can’t Attend the New Date
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You won’t be eligible for a refund until the event is officially canceled.
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You can, however, resell your tickets for the new date through StubHub.
5. The Event Was Canceled
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You’ll automatically get a refund or credit within a few weeks.
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Check your StubHub account and email for confirmation.
How Long Does a StubHub Refund Take?
Refunds from StubHub generally process within 5–30 business days, depending on your bank or card provider.
Here’s a breakdown:
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Credit card payments: 7–30 days.
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PayPal: Usually 3–7 business days.
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StubHub credit: Typically available immediately once issued.
You can track your refund status in the “My Orders” section of your account.
How to Contact StubHub Customer Service for Refund Help
If you’re unsure about your refund status or can’t find your event’s cancellation notice, you can contact StubHub support for clarification.
Ways to reach StubHub:
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StubHub Help Center: Visit the official help page to view refund FAQs.
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Live Chat: Available directly on StubHub’s website.
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Phone Support: Accessible in certain regions — check local contact numbers under “Contact Us.”
Be sure to have your order number ready when you contact support.
Tips to Avoid Ticket Return Problems on StubHub
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Double-Check Event Details
Always confirm the event date, venue, and seat section before purchasing. -
Buy from Verified Sellers
Look for sellers with a strong reputation and prompt delivery history. -
Monitor Event Updates
Stay informed about cancellations or reschedules via StubHub notifications. -
List Tickets Early
If you know you can’t attend, relist your tickets early — prices often drop closer to the event date. -
Keep Payment Info Updated
Ensure your refund can be processed smoothly by maintaining an up-to-date payment method.
Frequently Asked Questions About Returning Tickets on StubHub
1. Can You Return StubHub Tickets After Purchase?
No, all StubHub ticket sales are final. The only exception is if the event is canceled.
2. Are StubHub Tickets Refundable If I Can’t Go?
No, StubHub doesn’t refund tickets for personal reasons. You can, however, resell your tickets.
3. What If StubHub Sends Me the Wrong Tickets?
Contact StubHub support immediately. Under the FanProtect Guarantee, they’ll fix the issue or issue a refund.
4. What Happens If an Event Is Postponed?
Your tickets remain valid for the new date. Refunds are not issued unless the event is later canceled.
5. How Will I Know If My Refund Is Approved?
You’ll receive an email confirmation and can check refund status in your StubHub account.
Final Thoughts: Returning StubHub Tickets the Smart Way
While you can’t directly return or refund tickets on StubHub for personal reasons, you’re not without options. If the event is canceled, StubHub will provide a full refund or credit. If your plans change, you can quickly resell your tickets through the platform.
StubHub’s FanProtect Guarantee ensures peace of mind — guaranteeing that every valid ticket will either get you into your event or get you your money back in case of an official cancellation.
So, the next time you wonder “Can I return StubHub tickets?” — remember: you can’t exactly “return” them, but you can either get a refund for canceled events or resell your tickets easily to another fan.
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